Reviews

***LQQKing for Excellence? **WORTH THE READ** If you're in my situation or want quality work & HVAC system. *************UPDATE 7-25-24 at bottom***************** I became a customer with Cooper H&A, in Dec, 2000. Tom is the Owner and since installation, my Carrier equipment has operated smoothly, with zero issues. June, 2024, my forced air furnace inducer motor decided to stop spinning. I'd probably stop spinning too, after almost 24yrs. Considering all the working parts, the average life of an HVAC system from 2000, might be 15-20yrs. However, my Carrier system has gone above & beyond that and done extremely well compared to other brands. Now, as a result of non working part, I'm beginning a new job with Cooper next week. Now, due to found rodent activity in the ductwork and hoping it's not a *Pet Sematary* (Cemetary:) I now need to play contractor and coordinate the work of 2 companies. HVAC and Attic Insulation w/rodent proofing. For attic insulation they come in to remove insulation, do rodent proofing and in 2 weeks make sure no new rodent activity, then lay new insulation and they're done. For Cooper, they are the company being inconvenienced as they'd normally come in 1 day and finish the next day. This time that isn't possible. This is when you find out the level of customer service and orientation of a company. Cooper is reflectiing their professionalism in a significant way by coordinating their work around another company, at my request. They now need to reschedule their crew, which allows me, the customer, to take care of another problem, completely unrelated to HVAC work. To those who have left unflattering reviews, I do get it. We all like and want to be treated as if we are the only customer. I owned and operated 2 flower shops back in the 80s, so I've been on both sides of the counter, and believe me, I had a few customers who complained about EVERYTHING. Plus, when your business is working with perishables, complainers cost a business $$$$. These are usually the spoiled brats who grew up to become entitled adults. As a business owner there are people who don't give a damn how nice you are, they're going to create a reason to leave a negative comment, make it all about themself & then continue in life to piss & moan all the way to Forest Lawn---sad. Once my job is completed I will be leaving a followup review about the work. I've found Tom, the owner, to always be accomodating, even back when my HVAC was originally installed. He always reflects a professional, yet friendly, demeanor. Please check back mid Aug. with the followup on completed job. Appreciate you taking time to read and please give a thumbs up. It's more for the business, than the reviewer. Thanks!! You Earn Respect ***************UPDATE 7-25-24***************** Today Cooper team Danny & Gabe came to the house and removed ductwork and arriving on time. They first protected my wood floor and immediately began removal of all ductwork. They were professional, worked efficiently and cleaned up. When I asked questions, each communicated specifics about the job, which I found to be very helpful. I have 9 vents in a very tight attic and they were able to remove everything in about 2hrs. They will return for completion once our insulation and rodent proofing is complete. Tom, the owner, has been extremely flexible with this scheduling and I highly recommend Cooper for your heating & air conditioning needs. Final update follows completion.

Fantastic!!! Highly recommend Carrier Dealer.

Fast excellent staff and service. Didn't overcharge me, very reasonable for the quality of work compared to the other places I called. Would definitely keep using them

They are always on time, and when they aren't, Tom Jr always call to let us know. Been using them for 2 decades.

This is the BEST air conditioning company. They installed new air conditioners and a furnace seven years ago. Since then they come out like clockwork every six months to make sure everything is running smoothly. And when we had a problem with one of our air conditioners a few years ago during a heat wave they came the same day. They are all polite, knowledgeable and lovely to work with. I have given their names to so many people who are equally pleased with them. I dont normally write reviews but this one was warranted!!!

Just want to thank Tom for taking the time to talk me through some issues, over the phone, that I have with my Payne AC unit. I know its a busy time for them right now but he still took the time to answer my questions and offer some quick solutions to the issues I am having with this unit. We had horrible installers and I wish I would have know about Tom and the company he represents beforehand. I will be using them in the future. Thanks once again Tom! You Rock!

Absolutely the best company to work with. They have been doing semi-annual maintenance, repairs and installation of new HVAC units at our home for over 20 years. Tom and his team are terrific in communicating, are trustworthy and know what they are doing! I've recommended them to many friends and they are all very happy with AC Cooper Co.

Andrew D Cooper HVAC installation including new ducting has been the best experience that I have had as a homeowner. I waited a year to see if the system performed as promised, it is exceeding expectations and me and my family are grateful we selected Andrew D Cooper.There were no games or false promises, they gave me a recommendation and after I has a total of five quotes, I selected them based on competency.I will recommend them to any homeowner that needs a new system and wants to do it right the first time.Thank you Cory Marcus and the entire team for first time Quality.Victor B.

This guys were great when I needed them to be. Extremely professional and knowledgeable techs. Would highly recommend. The owner was great and helpful. Thank you guys

Prompt service - Tech spent requisite amount of time to diagnose and repair. for the basic service charge - Informed me when making the appt. that if I needed parts, I didn't, they would be under warranty. I wouldn't have known that. Fair price. Recommended.

Very well done at diagnosing and getting the heat going. Recommended to many friends

Called and got same day service. The technician arrived in the window that I was given and diagnosed the issue quickly. No additional costs other than the charge for the visit. Great company that I will surely use in the future. Forgot to ask for a business card but with the internet I guess that is not a big deal. Thanks so much.

Great price for a tune up!

Excellent service. Arrived on time and pricing fair.

My friend, I recommended (Gary Schorr) in Palmdale was very happy with your service as was I. Just wanted to say thank you for your good work and honesty. It’s good to have someone we can trust servicing our central air conditioning and heating. Feel free to have anyone contact me about your service. Thanks,

I just wanted to thank A.D. Cooper company and their technicians for their continued prompt and courteous support. I do realize that the recurring problems I am experiencing appear due to equipment design issues, possibly exacerbated by the recent power distribution upgrades performed by Edison, and are largely outside of your control. I do appreciate the excellent and prompt service you have given me as we await a permanent solution. Believe me, I feel terrible each time I have had to call you back, but you have always responded in a way that exceeded expectations.I thank you for your continued efforts! Please let me know if there is anything I can do to facilitate a resolution of the problem with Carrier.Thanks again!

We had a whole new central air system installed just before summer. The technicians were great.

Hi AD Cooper!I just wanted to dropped this little note of appreciation. I really am enjoying my new Carrier AC unit and my place is now so awesome and cool! I also wanted to say a huge Thanks for the fantastic service that your entire Team displayed. While proving to be challenging to get the new unit in my backyard, Cory and the team of Raphael, Nick and Jason did it and the new unit was safely installed in my backyard! That's awesome team work!!! Thanks so very much for everything. I did enjoy speaking and working with Blanch and Bert too! Nick was the 1st guy that did the evaluation. My thanks to him also.Thanks,

Hi Tom,Thank you for sending Mike over to Dad’s yesterday to repair the air conditioning problem. I appreciate the prompt response to my Dad’s call. Mike found the problem and repaired same under difficult conditions. The attic must have been well over 100 degrees. Thanks again for standing behind your work. You have a great company and great people.